Shipping policy
South Texas Flower Company – Shipping & Delivery Policy
We partner with trusted third-party couriers to deliver your floral arrangements safely and on time.
Delivery Areas & Timing
- We offer local delivery within our service area in South Texas
- Delivery times are estimated and may vary depending on courier schedules, traffic, and weather conditions
- Same-day delivery may be available for orders placed before our daily cutoff time
Third-Party Courier Service
- All deliveries are fulfilled through a third-party courier
- Once your order has been picked up by the courier, delivery is managed by them
- While we work with reliable partners, we cannot guarantee exact delivery times
Delivery Issues
If you experience any issues with your delivery (such as delays, damage, or incorrect orders), please contact us within 24 hours. We will work with the courier to resolve the issue and may offer:
- A replacement
- Store credit
- A partial or full refund (depending on the situation)
Recipient Availability
- It is the customer’s responsibility to ensure the recipient is available at the delivery address
- If the recipient is unavailable, the courier may leave the flowers in a safe location or attempt redelivery (additional fees may apply)
Incorrect Information
We are not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.
Weather & Unforeseen Delays
Deliveries may be delayed due to severe weather or other unforeseen circumstances. We appreciate your understanding in these situations.
Contact Us
If you have questions about your delivery, please contact us:
- Phone: 210-944-4357
- Email: rosa@southtexasflowers.com
We are committed to ensuring your flowers arrive as beautifully as intended.