Refund policy

 

At South Texas Flower Company, every arrangement is thoughtfully designed with a luxury, custom approach. Due to the perishable and made-to-order nature of our floral creations, we maintain the following return and refund policy.

 

All sales are final. We do not accept returns on fresh-cut flowers, artificial arrangements, wreaths, or custom 

 

Fresh flowers are seasonal and delicate. If there is a concern with your order:

• Contact us within 24 hours of delivery or pickup
• Provide photos for review
• Approved cases may qualify for a replacement or partial refund

 

All custom arrangements, artificial florals, and wreaths are:

• Non-refundable
• Non-returnable

Please note: slight variations may occur due to seasonal availability and design artistry.

Weddings & Events

• A non-refundable deposit is required to secure your date
• Payments become non-refundable once design work begins
• Final balance must be paid before the event

 Cancellations

• Orders may be canceled within 24 hours of purchase
• After 24 hours, cancellations may not be eligible for a refund

 Damaged Orders

If your order arrives damaged:

• Notify us within 24 hours
• Send clear photos
• We will review and offer a resolution (replacement or partial refund)

Contact Information

Contact Us

• Phone: 210-944-4357
  

• rosa@southtexasflowers.com

 

• Our Commitment

• We are committed to making things right and ensuring every customer has a positive experience with South Texas Flower Company.

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  Your satisfaction is important to us. While all sales are final, we are committed to working with you to ensure a positive experience and will handle all concerns with care and professionalism.

  
  
  
  

     

 

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